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Knowledgebase Categories |
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| The knowledgebase is organized into different categories; please select a category that you are interested in. You can also search the entire knowledgebase by entering keywords in the navigation bar beside this text. |
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 | Articles |  |
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 | How To Backup Your Website |  |
| We highly recommend for you to backup your website regularly.
Follow steps below to backup your websites.
1. Login to your Plesk Control Panel (refer Server Configuration File for URL and login info)
2. Once logged in, under "Domain" section, click |
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| Custom DLL Component | |
| Sorry to inform that we cannot install 3rd party or user made components (DLL) on a shared server. They are a considerable security risk. We install components like ASPSmartUpload, ASPSmartMail and CDOSYS. These components are tested and supported. |
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| How to redirect page from html file | |
| Place the following HTML redirect code between the <HEAD> and </HEAD> tags of your HTML code.
<meta HTTP-EQUIV="REFRESH" content="0; url=http://www.yourdomain.com/index.html">
The above HTML redirect code |
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| DSN vs DSN less Database Connections |  |
| When connecting a database, DSN-less connections are superior to System DSN connections in performance. However, there will be no noticeable improvement in performance for smaller sites which have few concurrent connections only.
Although a DSN-less co |
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| SMTP pickup directory | |
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please use CDOSYS component in order to send out your e-mails, which does not required pickup directory. this's because our web server does not using pickup directory to send e-mails.
pls refer to the sample code below:
<%
sch = "http://s |
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| How to change my default page? | |
| You can change the home page yourself by doing the following:
For Linux Server
1. Create a .htaccess file under web directory(httpdocs)
2. Add in the line below:
DirectoryIndex index.htm
3. Save the file
4. You can also use this command to spe |
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| How Can I Enable Parent Paths on the Windows Server? | |
| You can also enable parent path for your domain via the web control panel. Please refer step-by-step instructions below.
1. Access your web control panel
2. Click on Web Directories.
3. Click on Preferences button on the General tab.
4. Select the E |
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| I've updated my website, but still see the old version. What's going on? | |
| You must Refresh your browser. Your computer holds a copy of your website in 'cache'.
Things to try:
1) Click Refresh/Reload on your browser.
2) Hold down the Shift key and click Refresh/Reload on your browser.
3) In the URL, put a question mark af |
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| My images are broken, or don't show up! | |
| Firstly, check to see whether they are uploaded to our server and are in the correct directory/folder.
Second, check the spelling and case (upper or lower) of the filename. Our server is case-sensitive. |
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| ASP.NET 2.0 and Validation of viewstate MAC failed error | |
| This exception appears because Controls using DataKeyNames require
Viewstate to be encrypted. When Viewstate is encrypted (Default mode,
Auto, is to encrypt if controls require that, otherwise not), Page adds
<input type="hidden" name=&quo |
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| How to convert dynamic URL to static URL | |
| in order to convert dynamic url to static url, you'll need mod_rewrite module and .htaccess file if your website is hosted in apache server.
Sample Dynamic URL: http://yourdomain.com/product.php?categoryid=1&productid=10
Single Page URL
Generated U |
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| Extracting files from Plesk Backup | |
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The backup file obtained from the Plesk Backup utility is a multi-part mime-encoded file. Each component within the file is for a specific purpose or location. There are individual areas for the configuration files, databases, SSL certificates, mail, an |
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| Turn On/Off Directory Browsing | |
| for Linux server:
Turn on Directory Browsing
-create a .htaccess file in the specific directory
-enter the script 'Options Indexes' in a line
-save the file
Turn off Directory Browsing (initial value is off)
-from .htaccess file, change the option |
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| MIME Types | |
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IF you wish to use file extension .m4v, .mov, .flv, etc, you need to register it at your web control panel.
1. Login at https://cp.yourdomain.com:8443/
2. Click on -WEB Directory-
3. Click on -MIME Type- Tab.
4. Click |
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| Turn off Friendly HTTP Error Messages in Internet Explorer | |
| Turn Off Friendly HTTP Error Messages in Internet Explorer
A frequent problem when trying to run ASP applications on your own web space or web server is how do you debug the application if it is not running correctly and only showing a generic error |
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| How To Add A Domain Name Manually To IIS | |
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I assume you are trying to add a domain name manually from your Windows 2000 / 2003 server IIS and all connections were already setup properly. All your clients can browse to your domain / IP but they were prompted for user name and password due to the |
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| Website error: 503 Service Unavailable | |
| The IIS 6.0 fault-tolerant process architecture isolates Web sites and applications into self-contained units called application pools. Application pools provide a convenient way to administer a set of Web sites and applications and increase reliability, |
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| What does this "Warning: SAFE MODE Restriction in effect" error mean? | |
| For security purposes, we are running PHP in Safe Mode. This means that some PHP scripts will not work on our servers. Safe Mode is essential for a shared server environment. It prevents other users on the site from writing/using PHP scripts to access oth |
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| My website is displaying 'HTTP/1.1 New Application Failed' | |
| The possible causes are a badly configured global.asa file or a database connection isn't being closed properly.
to fix the problem:
-login to Plesk Conrol Panel
-click on IIS Application Pool
-click on Recycle
if your Plesk control panel doesn't |
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| Response Buffer Limit Exceeded | |
| you'll get the error message as below:
Response object error 'ASP 0251:80004005'
Response Buffer Limit Exceeded
/.../default.asp, line 0
Execution of the ASp page caused the Response Buffer to exceed its configured limit.
You're getting the buffe |
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| how to check web space usage? | |
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To check total web hosting space usage1. Login to Plesk Control Panel2. Go to Home Page, click |
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| Can i force my website to run live when my domain is not yet ready? | |
| you can force your website to run live in particular PC before your domain name is ready.
kindly performe the below:
for Windows XP:
go to Start-->Run-->type the path'C:\WINDOWS\system32\drivers\etc'
open hosts in notepad format
enter line below: |
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| How to change file or folder access permission | |
| 1. Login to Plesk Control Panel2. On your Home page, click the File Manager 3. Click |
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| How to create Virtual Directory? | |
| Login to Plesk Control Panel (kindly refer to server config file | Control Panel Administration for username and password)
-click Home on the left menu(if any)
-click Web Directories
-Add New Virtual Directory
-enter Name and oth |
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| How To Set Password Protection To Web Folder Using Plesk | |
| To password protect a directory in your site and to specify authorized users:For PLESK Windows1. Login to PLESK control panel.2. Click |
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| Cannot connect to your server? Is your server down? | |
| Question:
I can't connect to my site, my email seems to be down, and I can't login through FTP.
Answser:
If your website appears to be down there can be several reasons for this. The 2 most common problems are server problems or co |
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| Schedule domain report delivery | |
| -login to Plesk control panel; https://cp.yourdomain.com:8443 (do refer to Server Configuration File-->Control Panel Administration for the login)
-click Report
-click Report Delivery
-click Add Delivery Schedule
-enter your e-mail address
-sele |
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| How to Edit Pages via Web-based File Manager | |
| 1. Log into PLESK control panel at https://cp.yourdomain.com:84432. Click on File Manager3. To edit a file in the WYSIWYG editor, click the corresponding |
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| Error processing SSI files | |
| If you getting error message "Error Processing SSI files", it caused by invalid include. This may occur when the root folder of the application changed.For example: #include virtual=â€/app/index.html†–> #include |
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